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Hot Topics
Known Issues
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Why isn't my game loading?
Case Notes
What are Mastery Medals?
What are Bonus Levels and how can I unlock them?
Where can I see my Case Notes?
What are Case Notes and how do I collect them?
Alexander's Vault Event
How can I complete the new Vault event?
Golden Cameo Events
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How do I find Golden Cameos?
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How do I claim my Rewards?
Known Issues
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How do I collect Poster pieces?
Help! My Free Boost Video Won't Load!
FAQ
How does the Color Cutter work?
Gameplay
The Basics
How Do I Create Special Gems and What do They Do?
Boosts
What are boosts and how can they help me?
Coins
What Are Coins, And How Do I Use Them?
Board Items
Explain The Different Board Items To Me
Facebook
General
Important Changes to Mystery Match in December
How do I change my Profile Picture?
Do I have to connect to Facebook?
Sign In/Out
How do I sign into Facebook?
How do I sign out of Facebook?
Why can't I sign into Facebook?
Purchasing
Purchasing Issues
I didn't receive my purchase!
How do I request a refund?
Support
Support Availability
When is Support available?
Technical Support
Supported Devices
How do I take a screenshot?
iOS (Apple) - Why is my game crashing?
Android (Google Play) - Why is my game crashing?
FireOS (Amazon) - Why is my game crashing?
iOS (Apple) - Why is my game freezing?
Android (Google Play) - Why is my game freezing?
FireOS (Amazon) - Why is my game freezing?
My Account and Saving
Is my progress saved?
How do I play across multiple devices?
I lost my progress!
