How do I request a refund?
All payments in Mystery Match are processed through Google Play, Apple or Amazon (depending on your device).
If you would like a refund for an in-app purchase, we would first recommend contacting the Store in the first instance.
For iOS (Apple) devices:
All refunds need to be processed through Apple. Please follow these steps to begin the refund process:
- Go to reportaproblem.apple.com
- Sign into your iTunes account
- Scroll through the list until you find the purchases from Mystery Match
- Click "Report A Problem"
- Choose a problem from the drop-down list, and provide any information you can with regards to the purchase
- Click "Submit"
For Android (Google Play) devices:
Please follow the below link begin the refund process:
For FireOS (Amazon) devices:
All refunds need to be processed through Amazon. Follow these steps to begin the refund process with Amazon:
- Visit https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true
- Tap on "Digital Services"
- From the drop-down list, select "Appstore Games and Apps"
- From the 2nd drop-down list, select "Unable to download app or in-app purchase"
- You will have the option to connect with Amazon Support via email or phone